Home > Term: voice response unit (VRU)
voice response unit (VRU)
(1) Hardware and software used to answer incoming calls by playing one or more prerecorded messages.
(2) A telephony device that uses prerecorded voice responses to provide information in response to dual-tone multifrequency (DTMF) or voice input from a telephone caller.
- Part of Speech: noun
- Industry/Domain: Software
- Category: Globalization software service
- Company: IBM
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Creator
- Peteh
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