Gartner’s exposure to marketing executives across 13,000 client organizations globally gives us unrivaled perspective on digital trends and customer experience management.

Also, see this Gartner Summit event related to Customer Relationship Management (CRM). SummaryArticle NameCustomer ExperienceGartner, Inc.Gartner, Inc.DescriptionGartner defines customer experience as the customer's perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier's employees, systems, channels or products.