consolidated service desk (CSD)
The hub where the needs of support groups, distributors, suppliers and customers are consolidated, and where network and system management (NSM) tools are integrated. The CSD has become the integration point for multiple management disciplines, the single point of contact for providing multiple IS services to the end users, and the source of automation for multiple workflow processes.
- Part of Speech: noun
- Industry/Domain: Technology
- Category: Information technology
- Company: Gartner
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