Category: Technology
Company: Gartner
Created by: consultant
Number of Blossarys: 2
English (EN)Consumer Web mashups are lightweight, composite applications built using consumer Web-based mashup infrastructures and consuming publicly available consumer Web resources. Consumer Web mashup ...
Consumer-generated media (CGM) refers to any written, audio or video content created by end users, using basic or semiprofessional tools. CGM can include one-consumer-to-many applications such as ...
Consumerization is the specific impact that consumer-originated technologies can have on enterprises. It reflects how enterprises will be affected by, and can take advantage of, new technologies and ...
A contact center supports customer interactions across a range of channels, including phone calls, email, Web chat, Web collaboration, and the emerging adoption of social media interactions, and is ...
Contact center infrastructure includes software and hardware designed to run a contact/call center. This includes automatic call distributors, integrated voice response units, computer-telephony ...
A contact center system is a computer-based system that provides call and contact routing for high-volume telephony transactions, with specialist answering “agent” stations and a sophisticated ...
A contact center workforce optimization solution integrates disparate contact center technologies—including contact center performance management, e-learning, interaction analytics, quality ...
