Home > Term: first contact resolution rate
first contact resolution rate
The percentage of questions that are answered, requests that are fulfilled, and transactions that are processed and completed at the initial point of contact.
- Part of Speech: noun
- Industry/Domain: Health care
- Category: General
- Company: Blue Cross Blue Shield
0
Creator
- Jessehe
-
(V.I.P) 32013 points - 40.13% positive feedback
